A few sweet
guidelines.

1. ADDING + REMOVING SERVICES:

I Cannot gurantee we will have time to add on services. Please let me know asap to double check if I can add on a service for you.

If needing to shorten and remove services - we must have a 24hour notice needed to make changes to the appoinment. Same day removal/ cancellation of services will be charged 50% of the total service cost. This slot of 2-3 hours was booked and it’s hard to fill that huge gap that is now created.

2. CANCELLATION/RESCHEDULES:

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment to avoid 50% service charge of the original service booked. WE SEND EMAILS AND TEXT REMINDERS DAYS AND HOURS BEFORE TO NOTIFY YOUR APPOINTMENT. Call, email, text or cancel online. Your deposit will go towards the 50% service charge that remains.

SAME DAY RESCHEDULING RESULTS TO CANCELLATION FEE ON SERVICE AMOUNT BOOKED.

IF DATES NO LONGER WORK FOR YOU, YOU CAN RESCHEDULE YOUR APPOINTMENT IN THE EMAIL THAT WAS SENT TO YOU. IF IT DOESN’T WORK, IT’S BECAUSE YOU RESCHEDULED OR CANCELED TOO LATE FROM THE 24 HOUR TIME FRAME.

3. LATE ARRIVALS:

IF YOU’RE LATE 10 MINUTES TO YOUR 30 MINUTE BROW APPOINTMENT I CAN’T RUSH YOUR BROWS AND THAT IS WHY YOUR APPOINTMENT WILL BE CANCELLED AND LOSE DEPOSIT OR BE CHARGED A SAME DAY CANCELLATION FEE If I Booked the appointment for you.

IF YOU’RE LATE 12 MINUTES TO YOUR APPOINTMENT. YOUR APPOINTMENT MAY HAVE TO BE RESCHEDULED TO ANOTHER DATE AND LOSS OF DEPOSIT. PLEASE CONTACT ME DIRECTLY TO SEE IF WE CAN CONTINUE THE APPOINTMENT.

4. GUEST POLICY:

No extra guests or kids are allowed within the salon per insurance policy.

5. DEPOSIT:

The deposit is non-refundable. It is, however, transferrable to another day if you reschedule within the 48 hour timeframe.

You can reschedule your appointment up to 48 hours in advance, & up to 2 times. If you reschedule under 48 hours and/or more than twice, you will have to rebook the appointment and you forfeit your deposit.

If you no-show your appointment, you will be charged for the appointment.

6. PAYMENTS POLICY:

ALL PAYMENTS ARE DUE IN FULL AT THE TIME OF SERVICE. No post poned payments are allowed.

Absolutely no refunds will be given for late cancellations and no-shows. This is a strict policy at HER SWEET STUDIO; upon booking you understand and agree to the penalties for late cancellations and no-shows. (prices are subject to change)

You are paying for the time booked, product and other expenses used to provide you with the best service. No refunds will be given for any reason on services or products. If you are dissatisfied with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if an adjustment can be made to address your concerns. If it is the fault of application or product the service will be done free of charge.

Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions will result in being charged the regular pricing for the new service booked.

This agreement will remain in effect for service(s) and all future services conducted by the Owner Dulce Turrubiartes at Her Sweet Studio.

We do accept all forms of of payment methods. Cash, Debit Cards, Credit Cards, Afterpay (must install on your phone wallet) and now Cherry Payments. Which is perfect to make my services more accesible to clients.